Business idea · Education
Unreasonable Hospitality Training
Unreasonable Hospitality Training is a training program for businesses focused on delivering exceptional hospitality that goes beyond traditional expectations, teaching staff to create memorable customer experiences. It was pitched on My First Million, hosted by Sam Parr and Shaan Puri, in the episode "He turned a broke team into a billion dollars" (aired September 26, 2025).
At a glance
| Podcast | My First Million |
|---|---|
| Hosted by | Sam Parr and Shaan Puri |
| Episode | He turned a broke team into a billion dollars |
| Aired | September 26, 2025 |
| Category | Education |
| Real companies on the episode | Savannah Bananas, Overtime, Hampton, Monster Jam |
The problem it solves
Many businesses fail to differentiate themselves through customer service; this training addresses the need for extraordinary hospitality in service industries.
How it makes money
Training fees for businesses, subscription-based access to training materials, or workshops.
Skills you need
Training and development, customer service expertise, and knowledge of hospitality best practices.
The market, and why this works now
The rise of platforms like LinkedIn Learning allows businesses to offer structured online courses that enhance employee training in hospitality. A viable first-revenue move could involve listing the training program on industry-specific platforms such as the American Hotel and Lodging Educational Institute website, which connects training providers with hospitality businesses. A key constraint is the initial capital required to develop high-quality training materials and resources, which may lead to a longer payback period before the program becomes profitable.
Our analysis, written after the episode. Not a quote from the show.
Real companies discussed on this episode
- Savannah Bananas
A baseball team that has revolutionized the fan experience by making games more entertaining and engaging through innovative promotions and a unique game format called 'banana ball'.
- Overtime
A sports media company that engages with younger audiences through innovative content and interactive social media strategies.
- Hampton
A company that forms core groups of entrepreneurs for confidential discussions on business challenges, fostering peer support and collaboration.
- Monster Jam
A live entertainment show featuring monster trucks performing tricks and stunts in arenas across the country.
Where this idea came from
Podcast: My First Million, hosted by Sam Parr and Shaan Puri
Episode: He turned a broke team into a billion dollars
Aired:
Summarized from the episode transcript. The show does not say which speaker raised each idea, so we credit the show, not a person.