Business idea · Education
Customer Service Excellence Program
Customer Service Excellence Program is a training program designed for e-commerce sellers to improve their customer service skills, focusing on creating exceptional buyer experiences. It was pitched on Koerner Office, hosted by Chris Koerner, in the episode "Don’t Sleep on This Specific $0-to-Millions Reselling Strategy | Ep. # 156" (aired April 14, 2025).
At a glance
| Podcast | Koerner Office |
|---|---|
| Hosted by | Chris Koerner |
| Episode | Don’t Sleep on This Specific $0-to-Millions Reselling Strategy | Ep. # 156 |
| Aired | April 14, 2025 |
| Category | Education |
| Real companies on the episode | Alpha Broder, Shannon's Resale Business, Signature Hardware, Bstock, Kohler |
The problem it solves
Many online sellers struggle with customer service, leading to negative feedback and loss of repeat business; this program aims to turn customer service into a competitive advantage.
How it makes money
One-time purchase for course access, with options for additional workshops or coaching sessions.
Skills you need
Knowledge of customer service best practices, training and coaching skills, and e-commerce experience.
The market, and why this works now
The rise of platforms like Shopify has made it easier for e-commerce sellers to establish online stores, creating a competitive landscape where customer service can differentiate businesses. A concrete first-revenue move is to promote the program through the Shopify Community forums, where sellers actively seek advice on improving their operations. A key risk is the initial capital required for developing high-quality training materials and marketing the program, which may take time to recoup through course sales.
Our analysis, written after the episode. Not a quote from the show.
Real companies discussed on this episode
- Alpha Broder
A company that sells imprintable clothing, providing products that can be customized and printed on for various uses.
- Shannon's Resale Business
Shannon is a reseller who buys palettes and truckloads of random items at low prices and sells them for a profit, focusing on high-demand items such as luxury handbags.
- Signature Hardware
Signature Hardware is a retailer that specializes in plumbing and home improvement products, including sinks, lighting, and hardware.
- Bstock
Bstock is a marketplace for liquidating surplus inventory from large retailers, allowing resellers to purchase lots of products at a fraction of retail value.
- Kohler
Kohler is a well-known manufacturer of plumbing products and fixtures for residential and commercial use.
Where this idea came from
Podcast: Koerner Office, hosted by Chris Koerner
Episode: Don’t Sleep on This Specific $0-to-Millions Reselling Strategy | Ep. # 156
Aired:
Summarized from the episode transcript. The show does not say which speaker raised each idea, so we credit the show, not a person.